A small manufacturer of computer games discovers an error in the instructions shipped with the latest product. a writer at the company has been asked to write a letter to recent purchasers of the product explaining the correct information and apologizing for the mistake. which of the following would not appropriately be included in this letter?
Question: A small manufacturer of computer games discovers an error in the instructions shipped with the latest product. a writer at the company has been asked to write a letter to recent purchasers of the product explaining the correct information and apologizing for the mistake. which of the following would not appropriately be included in this letter?
It would not be appropriate to include any information in the letter that could potentially shift blame or responsibility away from the company. This could include statements that suggest the error was caused by external factors beyond the company's control, or that attempt to minimize the impact of the error on customers. Instead, the letter should take full responsibility for the mistake, and offer a sincere apology for any inconvenience or frustration that the error may have caused. It should also clearly explain the correct information, and provide any necessary instructions for correcting the error. Additionally, the letter may include an offer of compensation or a discount on future purchases as a gesture of goodwill. Overall, the letter should be focused on demonstrating the company's commitment to providing high-quality products and exceptional customer service, and should aim to build trust and maintain positive relationships with customers.
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