When is it better to have a phone conversation with a colleague?

Question: When is it better to have a phone conversation with a colleague?

Sometimes, email or text messages are not enough to communicate effectively with a colleague. There are situations when it is better to have a phone conversation instead. For example:

- When you need to discuss something urgent or complex that requires immediate feedback or clarification.

- When you want to build rapport or trust with a colleague, especially if you don't work together often or face-to-face.

- When you need to convey emotion or tone that might be misunderstood or lost in written communication.

- When you want to avoid misunderstandings or conflicts that might arise from misreading or misinterpreting written messages.

- When you have a sensitive or confidential matter that you don't want to leave a written record of.

In these cases, having a phone conversation can help you communicate more clearly, efficiently and respectfully with your colleague. However, you should also respect your colleague's preferences and availability, and ask for their permission before calling them. You should also prepare for the call by having a clear purpose and agenda, and by taking notes of the key points and action items.

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