If a beneficiary wants you to hold an enrollment form/application, you must explain that you can either submit or cancel the enrollment form/application following established procedures.
Question: If a beneficiary wants you to hold an enrollment form/application, you must explain that you can either submit or cancel the enrollment form/application following established procedures.
If a beneficiary requests you to hold an enrollment form or application, you must inform them that you have two options:
1. Submit the Form/Application: You can proceed with submitting the enrollment form or application as per the established procedures. This means that their request for enrollment will be processed, and they will be considered for the benefits or services they are applying for.
2. Cancel the Form/Application: Alternatively, you can cancel the enrollment form or application, following the established procedures. By doing so, their request for enrollment will not be processed, and they will not be considered for the benefits or services they were seeking through that particular application.
It is important to communicate these options clearly to the beneficiary and ensure they understand the implications of each choice. Additionally, always adhere to the relevant policies and regulations while handling such requests to maintain fairness and transparency in the enrollment process.
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