What will your approach be to handle rude, unhappy or difficult customers?
Question: What will your approach be to handle rude, unhappy or difficult customers?
My approach to handle rude, unhappy or difficult customers is to follow these steps:
- Listen actively and empathetically to their concerns and complaints, without interrupting or arguing with them.
- Apologize sincerely and acknowledge their feelings, even if I think they are wrong or unreasonable.
- Explain the situation and the possible solutions, using clear and polite language, and avoiding jargon or technical terms.
- Ask for their input and preferences, and try to reach a mutually agreeable resolution that meets their needs and expectations.
- Confirm the outcome and thank them for their patience and cooperation, and assure them of the quality of our service and products.
- Follow up with them after the issue is resolved, and ask for their feedback and satisfaction level.
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