Explain the type of conflict in the scenario mentioned above?

Question: Explain the type of conflict in the scenario mentioned above?

The type of conflict in the scenario mentioned above is task conflict. This is a type of conflict that arises from differences in opinions, goals, or methods related to a specific task or project¹. In this case, the task is to respond to a customer inquiry, and the conflict is between two coworkers who have different views on how to handle it. Task conflict can sometimes be beneficial for improving the quality of work, but it can also lead to frustration, resentment, and poor performance if not managed properly².

To resolve task conflict, it is important to focus on the problem, not the person. The coworkers should try to understand each other's perspectives, communicate clearly and respectfully, and seek a mutually acceptable solution that meets the customer's needs and the organization's standards³. They should also avoid personal attacks, assumptions, and blame, and instead use constructive feedback, active listening, and empathy.

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